Question 1

Do I need to supply cleaning products?

Accepted Answer

Nope! Our team brings all the supplies and equipment needed for your clean. If you have any special product requests, we’re happy to accommodate.

Our products meet all health standards and are of high quality. If you have any other questions or concerns, please contact us and we can detail all our products and equipment used.

Question 2

Are your cleaners insured and background-checked?

Accepted Answer

Yes. All our cleaners are fully insured, vetted, and trained to deliver safe, high-quality service every time. You can trust that every Sparkle & Shine team member is reliable, respectful, and committed to treating your space with care.

Question 3

How do I book a service?

Accepted Answer

You can book directly through our website using our simple online form, or contact us by phone or email to schedule your clean. Due to high volume, we recommend sending us an email or booking through our website!

Question 4

Do I need to be home during the clean?

Accepted Answer

Not at all — as long as we can access your space, you're free to head out and enjoy your day. Many of our clients aren't home during their service.

Question 5

What if I’m not satisfied?

Accepted Answer

We stand by our 100% Satisfaction Guarantee. If you’re not happy, just let us know within 24 hours and we’ll return to make it right — no extra cost.

Question 6

Do you offer recurring services?

Accepted Answer

Yes! We offer weekly, bi-weekly, and monthly cleaning options at a discounted rate for ongoing service.

Question 7

Which areas do you service?

Accepted Answer

We proudly provide cleaning services throughout Edmonton and nearby areas, including St. Albert, Sherwood Park, Spruce Grove, Stony Plain, Leduc, Beaumont, Fort Saskatchewan, Devon, Morinville, Windermere, and Ardrossan. 
If you're located just outside these areas, feel free to reach out — we may still be able to accommodate you!

Question 8

Can I request a deep clean or add specific tasks?

Accepted Answer

Absolutely. We offer add-on services like fridge or oven cleaning, interior windows, organizing, and more — just let us know what you need.

Question 9

Do you offer evening or weekend cleaning services?

Accepted Answer

Yes, we do! We offer flexible scheduling, including evenings and weekends, to fit around your busy lifestyle or business hours. Just let us know what works best for you when booking.

Question 10

What payment methods do you accept?

Accepted Answer

We accept e-transfer, cash, cheque, and secure payments through our online portal. Choose whatever works best for you!

Question 11

What is your cancellation policy?

Accepted Answer

We kindly ask for at least 24 hours’ notice for any cancellations or rescheduling. This helps us adjust our schedule and offer the spot to another client. Missed appointments or late cancellations may be subject to a fee.

FAQ

Here to answer all your common questions. Have any other questions? We would love to hear from you. Please visit our Contact Us page.

FREQUENTLY ASKED QUESTIONS

STILL HAVE QUESTIONS? CONTACT US — WE'RE HAPPY TO HELP!

CALL US

(587) 400-1388

EMAIL US

INFO@SPARKLEANDSHINECLEAN.COM

100% SATISFACTION GUARANTEE

Your satisfaction is our top priority. If you're not happy, we’ll come back and make it right — no extra charge.

MESSAGE US

GET A FREE QUOTE

Fill out details regarding your property and cleaning needs. We will get back to you with a price within 24 to 48 hours!